Servitisation, Smart Systems and Connectivity – What’s next for instrumentation?

There are many buzzwords associated with the multitude of new developments in today’s technological world, and the use of terms like Smart Instrumentation, The Internet of Things (IoT), Big Data, and Servitisation are becoming increasingly common. Whilst we may think that we are familiar with these descriptors there is sometimes a disconnect with what they mean to the industries where they apply.

BSRIA is uniquely placed to be at the forefront of the use and application of technological innovation especially within the building services industry. BSRIA’s vision is to be leaders for information, knowledge and improvement for the built environment; with an aim of ‘making buildings better’, so concepts such as the BSRIA Business-Focused Maintenance (BFM) methodology fit this remit and have become increasingly relevant as technology has advanced.

Today’s engineers can now use a wide variety of instrumentation that can be considered ‘smart’. However not all smart instruments are created equal and to be truly smart the monitoring data must be connected to the Internet of Things (IoT), generating data that is uploaded and analysed either by a human operative or a software application. This can be used in preventative maintenance planning, helping to move away from planned scheduled maintenance schedules which are often expensive and unreliable in identifying faults and potential failures. Some of the most widely used monitoring methods include ultrasonic flow meters, temperature monitors, humidity monitors, power meters and process emissions analysers. These instruments and others are indispensable tools for engineers, they provide a non-invasive, user-friendly and cost-effective solution to maintenance testing which can be used as part of a smart system of monitoring.

A smart IoT instrument must be linked to the internet through a hub or router. The continuing development of smart technology and the IoT in the instrumentation sector means that something called servitisation is becoming increasingly relevant in the way that today’s building services sector customer offerings are created and marketed.

The concept of servitisation was first discussed by Vandermerwe & Rada in their 1988 paper; ‘Servitisation of business: Adding value by adding services’, published in the European Management Journal. The Servitisation of products involves a strategy of adding value by adding services to products or even replacing a product with a service package. For example, supplying an HVAC system and adding various levels of service, additional features and product support. Customers can be offered a choice of options for a product ranging from supply of the basic physical parts of the system, right up to a complete turnkey solution including all support, monitoring, maintenance and repair. For instrumentation the basic physical unit can be supplied, with additional services including accessories, software, service & calibration and data management being sold as additional options. Data management services are a relatively recent addition to the instrumentation sector, this can include mobile apps, data portals, warehousing & storage and data processing.

The way that servitisation is offered to a customer can be business or even product specific, for example there could be an initial capital expense payment, or the entire cost could be fully included in a subscription or lease type agreement. This helps the customer to manage capital expenditure and the seller to manage their finances by making income streams more consistent and aiding cash flow management. However, it is important to supply products that add value to the performance or create cost savings for a customer, over-specification or ‘over-servitisation’ of smart systems can be pointless, expensive and can lead to loss of customer goodwill.

With the user-friendliness and wealth of applications for smart instruments, you don’t need to be an expert, employ a consultant or have large budgets to get the data you need. We work closely but independently with a wide range of equipment suppliers which means we can provide solutions to meet our customer’s specific needs. We can supply a wide range of smart instruments from entry level units up to state-of-the-art professional cameras and all at an affordable price.

We recognise our client’s needs are time critical and we have equipment available for hire and sale direct from stock or with short lead times. In processes where plant failure can cause down-time that can potentially cost millions of pounds in lost income it is imperative that critical building services must never be disrupted by failure. We pride ourselves on providing fit-for-purpose, user friendly and cost-effective equipment.

At a basic level, an IoT instrument takes a measurement, this data is uploaded to a processing system, the data is analysed and any potential risks or failures are highlighted – this can result in an automated system response (e.g. process change or shut down) and/or an alert to an engineer (email, text, etc.) to highlight the issue for action (e.g. schedule specific maintenance or equipment replacement). The data analysis process is key to effective system operation, it can use Big Data processes to highlight potential problems (i.e. using software to analyse very high volumes of data to identify patterns consistent with potential problems). Artificial Intelligence (AI) software is one of the most recent developments in building control and monitoring technology and is an ideal fit for smart systems, it has the potential to deal with huge volumes of data and identify problems more effectively than human or traditional digital algorithm analysis. AI is a relatively new field and advances in this area are likely to increase at pace over the coming years and impact all aspects of the sector.

The development of smart IoT instrument systems is also driving servitisation by moving the point of value from physical instruments towards the software and data handling. There are many ways in which the building services sector has opportunities to use big data to create value for the customer, including improved information security and enhance physical comfort to increase worker performance. These trends are discussed in detail in the BSRIA publication BG75/2018 Building Services Analytics.

IoT instruments can also be linked to or part of a Building Management System (BMS) and it also fits with the BSRIA Business-Focused Maintenance (BFM) methodology first published in 2004 and updated in 2016 (BFM Guide BG53/2016). BFM plant maintenance requirements can utilise smart instrumentational monitoring and data processing. An aim of BFM is to provide engineers with a methodology for utilising maintenance budgets more effectively, this aligns with the design of smart instrumentation systems and the creation of service offerings. Assets critical to the business are maintained, while other less critical assets are managed as well as possible within the available budget. By assessing and prioritising plant maintenance needs for risks and criticality to the business, engineers and managers can ensure their maintenance effort is resource efficient, focused, cost-effective and increase their resilience to engineering risk.

The way that BMS data is managed and processed is as important as the instrumentation itself, it must be generated and analysed in a format that can be used to create plans and actions that add value, generate efficiencies and create cost savings for the customer. Some of the first digital breakthroughs have been in predictive asset maintenance and real-time monitoring. Digital twin systems where a virtual model of a physical asset is created allow predictive analysis to be performed and can highlight potential failure points more effectively than routine planned monitoring work. However, focus must always be on the key aim of smart systems to simplify processes for the end user, systems should work for the user not the other way around, this applies to the instruments, their control systems and product support.

Technological developments are likely to continue increasing in pace in the coming years and this will impact everyone involved in the sector from operators to supply chain suppliers. BSRIA Instrument Solutions is ideally placed to provide its customers with the latest developments in smart instrumentation as it supplies product from a comprehensive range of leading suppliers. For further details of the Instrument Solutions equipment hire, sales and calibration capabilities visit www.bsria.co.uk/instruments or call our team on freephone 0800 254 5566 (UK only ) or +44 (0) 1344 459314.

Alarmingly, less is more

This blog is by Mark Glitherow, Key Account Manager for UK Trend

Trend’s Key Account Manager, Mark Glitherow, explains why the generation of too many individual alarms is deterring end users from configuring a BEMS to undertake the monitoring of their key compliance needs.

When given the choice, most end users with a fully optimised BEMS opt for as many alarms to be configured as possible. On one level this is understandable, as it usually doesn’t cost them anymore and they might think that it’s better to be alerted to a potential issue than not be notified at all.

The reality leads to what can only be described as the ‘boy who cried wolf’ scenario, where so many alarms are generated that they are soon ignored and considered a nuisance. This was recently highlighted to me at a seminar of healthcare professionals, who all felt that in order to mitigate the risk of legionella they would rather manually check temperatures of tank held water than receiving alarm based notifications from a BEMS. The reason for this was purely down to the high levels of alarms that they already receive.

This situation is both worrying and frustrating, given that a BEMS should be a focal point in ensuring delivery of a compliant, resilient and sustainable built environment. A BEMS should support decision making but do so in a way that provides genuine value, rather than allowing generic, worthless alarms to complicate a user experience.

One answer to this conundrum is to reduce the volume of alarms and rationalise the amount that are set, so that the end user can gauge the importance of a notification. Alternatively, a graphical user interface (GUI) such as the Trend 963 Supervisor could be used to improve the presentation of valuable information so that users quickly recognise situations requiring their attention. The 963 Supervisor could create clear, relevant and succinct metrics – the premise being to create indicators that are just as effective as the actions they are intended to instigate.

These visual indicators can be configured to suit the exacting needs of the end user and be based upon an understanding of specific objectives, how they are to be achieved and who is going to action them. They could take the form of dashboards, ‘traffic light’ style devices or graphs.

A BEMS that issues alarms in a more structured, meaningful and discerning way is far more useful that one that simply bombards the end user with notifications that are ignored. Integrators and end users, therefore, need to work together to decide upon levels of importance for different events and configure the BEMS appropriately. It is simply a case of less being more.

For further information please call Trend Marketing on 01403 211888 or email marketing@trendcontrols.com

Always look on the bright side

This post is by Casey Wells, Trend’s UK Marketing Manager

I’m Casey Wells, UK Marketing at Trend, and in this blog talk about how integrating lighting along with heating, ventilation and air conditioning (HVAC) into a BEMS can bring together the largest consumers of electrical energy in a building and why such integration makes sense.

According to recent industry studies, lighting accounts for 19-23 per cent of the energy used in a building, with 40-52 per cent normally being used for HVAC. This means that companies have the potential to control up to 75 per cent of their energy usage through a BEMS.

Although controlling HVAC installations by BEMS is well known, many people are still unaware of the benefits of integrating lighting control. Devices like the Trend 963 Supervisor use dashboards that visualise lighting and HVAC points on a common head-end and detail the occupancy status of different zones, as well as the current luminaire status in each area.

The normal pattern of a working week can also be catered for automatically and lighting can, for example, be scheduled to turn on and off at certain times. Of course, life doesn’t always operate to a fixed schedule, so a BEMS can offer timed schedule over-rides to cater for changes such as a late networking event.

An additional benefit for integrating lighting with a BEMS is increased levels of safety and reliability. For example, emergency lighting can be continuously monitored by the BEMS. If an irregularity does occur, the BEMS will be configured to email the facilities manager or other designated person, and provide a complete report.

Building and facilities managers have much to gain from using a BEMS that integrates lighting control. With such a system, they can take advantage of real time energy monitoring and proactively save energy.

For further information please call Trend Marketing on 01403 211888 or email marketing@trendcontrols.com.

Disparate Calls For Disparate Measures

Mark Glitherow

Key Account Manager at Trend

I’m Mark Glitherow, Key Account Manager at Trend, and in this blog I’ll explain why devising and implementing an energy management strategy across a number of disparate buildings needn’t be as daunting as it first appears.

It is obvious that all organisations should be looking to optimise their energy use in order to reduce their carbon footprints and save money. Yet developing a cohesive strategy that will achieve this objective is usually considered easier said than done, especially when a number of disparate buildings are involved. It can be enough to strike fear into the hearts of those charged with such a task, but I’m convinced that by tackling the issue systematically, immediate savings can be made.

Healthcare estates and educational establishments are two prime examples of environments where it is necessary to monitor and manage energy use across buildings of different shapes, sizes and ages. However, the chances are that each building on an estate will have some kind of Building Energy Management System (BEMS) already installed and one of the best ways to review the way they are being used and identify ways to make improvements is through a comprehensive energy audit.

A thorough and professionally conducted audit should ask probing questions, drill down to the finer details and provide guidance about implementing an appropriate new technologies like variable speed drives (VSDs), for example. It is often the case that adjustments can be made to the BEMS during the audit visit itself that will deliver immediate savings, while component parts can be checked to make sure they are working correctly.

Where having an audit really comes into its own though is in its ability to help construct an energy management plan that features a prioritised summary of activities that should be carried out in the short, medium and long-terms. It will help break the project down into ‘bite sized chunks’ that initially focus on gathering utilities based data, identifying wastage, and then prioritising ways to reduce overall energy consumption.

An energy audit can lead to some outstanding results, such as those experienced by Sidmouth Hospital in Devon. During a Trend engineer’s time on-site, improvements to its BEMS settings were made which included altering heating times in intermittently occupied areas from 24 hours a day to only between 06:00 and 22:00, and reducing heating setpoints to 21°C. These relatively simple actions resulted in an estimated £7,000 of savings per annum and a reduction of over 43 tonnes of CO2.

The ability to control and monitor energy use from a central location makes life much easier and one way that this can be achieved is by using an existing IT network infrastructure. As all buildings on an estate will usually be able to ‘talk to each other’ via a campus area network, it should be possible to for the BEMS to operate over this medium.

Rather than putting it off, get the ball rolling by recognising the need for an energy management plan and configuring targets that are achievable. BEMS are at the forefront of the drive towards greater energy efficiency and the cost savings and environmental benefits that can be experienced as a result of investing in and optimising this technology are considerable. You might find that they are in easier reach than perhaps initially thought!

You can read more BSRIA blogs about BEMS here.  BSRIA’s WMI team also produce a BEMS market report –Building Energy Management Systems (BEMS) in Europe and the USA – which is available to buy from the BSRIA website. 

Think in £s not kWhs and Start Reaping the Rewards

Steve Browning is Marketing Manager of Trend Controls, a BSRIA member company

Steve Browning is Marketing Manager of Trend Controls, a BSRIA member company

Often considered an unwelcome expense, the truth is that investing in energy saving initiatives offers significant financial benefits, as well as enhancing an organisation’s environmental credentials. I’m Steve Browning, marketing manager of Trend Control Systems and in this blog I will explain how a Building Energy Management System (BEMS) can increase the bottom line.

Although better energy management and the need to reduce carbon emissions are both moving to the forefront of the corporate agenda, they are doing so far too slowly. Rising prices, combined with the increasing scarcity of resources and a growing raft of environmental legislation, means that addressing the issue of how energy is used is no longer just an option, but something that requires serious attention by all businesses.

To put the issue into perspective, the long-term framework outlined by the Department of Energy and Climate Change (DECC) sets out plans for achieving the reductions stated in the Climate Change Act 2008. When compared to 1990 levels, this equates to a reduction of at least 34 per cent by 2020 and at least 80 per cent by 2050. As they are responsible for 17 per cent of the UK’s carbon emissions, the nation’s 1.8 million non-domestic buildings are at the very heart of meeting this challenge.

The government is also ramping up the pressure to comply. In addition to the CRC Energy Efficiency Scheme, the Climate Change Levy (CCL), Air Conditioning Assessments, Display Energy Certificates (DECs) and Energy Performance Certificates (EPCs), earlier this year the Energy Savings Opportunity Scheme (ESOS) was introduced to address the requirements laid out in Article 8 of the European Union (EU) Energy Efficiency Directive.

It means that ‘large enterprises’ employing 250 or more staff, or that have an annual turnover of in excess of around £42m and an annual balance sheet total of around £36m, must complete regular energy audits. The first must be undertaken by 5th December 2015, and then at least every four years.

The government hopes that ESOS will drive the take-up of energy efficiency measures amongst businesses, enhancing their competitiveness and contributing to the wider growth agenda. Furthermore, for organisations wishing to comply with increasingly popular international standards such as ISO 50001, a certified energy management system (EnMS) must be in place.

It is therefore a constant source of bemusement and irritation to me that some organisations aren’t making the obvious correlation between investing in technology that can reduce energy use and saving money. By failing to ensure that energy is being used as well as it could be they are, quite literally, paying the price.

One reason for this could be that for energy bills are often low compared to items such as wages, research and development, and property rental. However, companies must consider other issues such as brand reputation, employee expectations and competitive positioning, while customers expect them to play an active role in reducing the carbon footprint of their operations and products.

Even more frustrating is that in many circumstances it doesn’t even involve a vast capital outlay on new technology – for example, by simply maximising the potential of an existing BEMS energy savings of 10-20 per cent are easily achievable. This could equate to a 0.1-0.4 per cent saving on a company’s total cost base, instantly increasing profitability.

When a BEMS is first commissioned it is configured around an existing building layout and occupancy patterns. These can change over time and incorrectly configured time clocks and setpoints, new layouts, and repartitioning can all lead to poor control and energy wastage.

Failure to maintain a BEMS on an ongoing basis will result in degradation of the building’s energy performance. In order to rectify this, it is advisable to undertake an audit that ascertains what can be achieved and identify any energy saving opportunities. While items such as boilers, chillers, air conditioning, and pumps can be checked to make sure they are working correctly, any maintenance issues to do with the BEMS itself or the building services equipment use can also be addressed.

BEMS providers will be able to offer expert advice on how to enhance the operation of plant by installing items such as variable speed drives. The investment can pay for itself in a matter of months – for instance a centrifugal pump or fan running at 80 per cent speed consumes only half of the energy compared to one running at full speed.

It is critical to achieve stakeholder buy-in for any business enhancement programme and by using a standard Internet browser, software based packages are available that act as a window to a BEMS. It is also possible to access utility meter readings from a BEMS and present a continually updated record of a building’s energy consumption and carbon emissions – showing employees and visitors whether they are on, below or above performance targets.

Hopefully, I have demonstrated that reducing carbon emissions and lowering energy expenditure are closely linked. The savings that can be made through the use of a correctly specified and maintained BEMS are considerable and will help achieve compliance with environmental legislation. My advice is to take action before it is no longer a choice!Trend_RGB SMALL

For further information please call Trend Marketing on 01403 211888 or email marketing@trendcontrols.com. Trend are the main sponsors of this year’s BSRIA Briefing – Smarter ways to better buildings.

You can read more BSRIA blogs about BEMS here.  BSRIA’s WMI team also produce a BEMS market report –Building Energy Management Systems (BEMS) in Europe and the USA – which is available to buy from the BSRIA website. 

A forward thinking attitude to energy management

Chris Monson, Strategic Marketing Manager of Trend

Chris Monson, Strategic Marketing Manager of Trend

Given that in parts of the world like Europe and North America some 40% of all energy used is consumed by buildings, both companies and wider society are increasingly focussing on the energy performance of their buildings, and how to improve it.

Building Energy Management Systems (or BEMS) are computer-based systems that help to manage, control and monitor building technical services (HVAC, lighting etc.) and the energy consumption of devices used by the building. They provide the information and the tools that building managers need both to understand the energy usage of their buildings and to control and improve their buildings’ energy performance. 

I’m Chris Monson, strategic marketing manager at Trend Control Systems, and I’d like to welcome you to the latest in a series of blogs where I, along with my colleagues, examine the issues affecting the building controls industry and the use of Building Energy Management Systems (BEMS).

It strikes me as somewhat bizarre that in an age where owners, managers and occupiers of commercial premises are under tremendous pressure to operate as energy efficiently as possible, so few developers recognise the long-term value of installing a fully featured BEMS at the construction stage. Such is the value and relevance of this technology, that to my mind it should be considered as important as other elements of the building services infrastructure that are designed in as a matter of course.

BEMS facilitate greater energy efficiency and the cost savings and the environmental benefits that can be experienced as a result of investment in this technology are considerable. A fully integrated solution can have up to 84 per cent of a building’s energy consuming devices directly under its control, offering greater visibility of energy use by monitoring services such as heating, ventilation, air conditioning (HVAC) and lighting.

According to the Carbon Trust 25 per cent of a building’s energy is used in lighting, and it is estimated that around a third of the energy consumed in this way in non-domestic buildings could be saved by utilising technology that automatically turns off lights when space is unoccupied. In addition, air conditioning can increase a building’s energy consumption and associated carbon emissions by up to 100 per cent, making it imperative that its use is tightly controlled.

So why isn’t the design and installation of a BEMS happening in the initial stages of a construction project? I’m afraid that the answer comes down to a combination of cost and lack of foresight. However, to fully understand why these two factors are proving so prohibitive to BEMS implementation, we need to understand a little more about the mind-set of the developer.

Developers tend to fall into two broad groups – there are those that configure buildings for others to inhabit and others who design and build premises for their own use.

When it comes to the former, the main driver is to save costs at the construction phase and little thought is given to the building’s future occupants and how they use the building. As there are no regulations stating that a BEMS must be installed, there’s a strong possibility that it won’t be. However, this lack of forward thinking leads to future occupants having to cope with inadequate visibility and control of their energy usage and, therefore, higher overheads and a larger carbon footprint.

Regarding the second group, it often comes down to the failure of owners to specify the need for a BEMS at procurement stage and make sure that they have systems in place that will maximise the energy saving potential of the building. While this type of developer will also have one eye on the cost of the project, the increased capital costs of installing BEMS is easily countered by the return on investment (ROI), with an average payback of just three and a half years.

Whichever way you look at it, the fact is that on a ROI basis early stage BEMS implementation makes sound economic sense. It can form less than one per cent of the total construction expenditure and energy savings of 10-20 per cent can be achieved when compared to controlling each aspect of a building’s infrastructure separately. The benefits don’t stop there either, as if it is incorporated with smart metering, tariff changes can be used to offer a strategic approach to energy management and control, and the data produced gives clear signposts for potential improvements.

I firmly believe that in the current business climate to construct a new build property without a comprehensive BEMS borders on foolhardiness. Organisations are faced with growing pressure to demonstrate carbon reduction policies and do all they can to lower their energy use.

Despite the controversy surrounding the introduction of the CRC Energy Efficiency Scheme, it is here to stay and is likely to extend its scope to incorporate more businesses in the future. In addition, The Climate Change Levy (CCL), Display Energy Certificates (DECs) and Energy Performance Certificates (EPCs) also affect businesses, while compliance with certification standards such as ISO 50001 put the onus on companies to demonstrate continual improvement in this area.

It should also be remembered that building occupiers are demanding greater visibility and transparency of their energy consumption and need access to data. A failure to meet this demand could mean that prospective tenants decide to go elsewhere.

Standardisation is playing an ever more prominent role and the most significant is EN 15232, which describes methods for evaluating the influence of building automation and technical building management on the energy consumption of buildings. It enables building owners and energy users to assess the present degree of efficiency of a BEMS and provides a good overview of the benefits to be expected from a control system upgrade. The use of efficiency factors means that the expected profitability of an investment can be accurately calculated and I’m pleased that a growing number of organisations are reviewing this document and implementing some of the best practice guidance it offers.

There are those who feel that regulation is the only way to make sure that BEMS are installed at the point of initial construction, although others are reluctant to see the introduction of more onerous legislation on an already pressured construction sector. At this stage I think that regulation shouldn’t be necessary if a long-term approach to energy efficiency is factored in and the benefits of a BEMS are recognised by more developers in the initial stages of a project.

Trend_RGB SMALLFor further information please call Trend Marketing on 01403 211888 or email marketing@trendcontrols.com. Trend are the main sponsors of this year’s BSRIA Briefing – Smarter ways to better buildings.

You can read more BSRIA blogs about BEMS here.  BSRIA’s WMI team also produce a BEMS market report – Building Energy Management Systems (BEMS) in Europe and the USA – which is available to buy from the BSRIA website. 

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