The return of Athens and Sparta, or the Rise of the Corporate State?

This blog was written by BSRIA's Henry Lawson

This blog was written by BSRIA’s Henry Lawson

For those of us who have been following the development of smart cities and smart government over the past few years, it has become more and more obvious that it is not only, perhaps not even mainly about the rapid advances in smart technology and the IoT. It is also about the social and political underpinning, who will control the developments and how far they will be allowed to go.

Recently we have seen a few useful straws in the wind. Last month, as some of you may have already noticed, the UK voted, by a narrow but decisive majority to leave the European Union. This will be the first time in its almost 60 years that the EU has contracted rather than expanded, and moreover losing its second biggest economy.

Partly in direct consequence, there is now a distinct possibility that Scotland in turn will leave the UK, which would leave the UK barely half the size physically than it was less than a century ago (prior to the secession of most of the island of Ireland). What is much less noted is how much more fragmented the world as a whole has become.

A century ago Europe was dominated by a few empires. Now, following the disintegration of the Soviet Union and the threatened fraying of the EU, there are a whole swathe of countries that either never knew an independent existence before or did so only transiently, especially in Eastern Europe. From Ukraine, Moldova and Belarus, to Croatia and Montenegro, Scotland could potentially re-emerge after 300 years followed perhaps by Catalonia. In the world as a whole there are almost 200 countries that can claim some degree of independence, and many more seeking it.

What has this to do with the way the smart world is organised? Quite a lot, actually. Evidence suggests that one of the things many people in the UK were voting “against’ was the power of global corporate forces that are moulding our lives, with Brussels seen as their eager collaborator. I Personally take a rather different view, that it is precisely corporate power, which is being reinforced by technological advances that means that if something like the EU did not exist, we would need to invent it, or perhaps more accurately, we need something that moves on from the original vision of the EU to reflect the more complex world that we are now moving into.

Business of course already operates on a global scale. The world’s most valuable corporation, Walmart – which let us not forget, also owns one of the UK’s leading supermarkets, would if it were a country, rank 26th in the world, just behind Belgium, and indeed ahead of 2/3 of the members of the current EU. If we focus in more on direct players in smart technology, Apple would rank 44th, putting it on a level with such a technologically sophisticated country as Finland. And Microsoft, which now only just makes it into the world’s top 50 corporations, makes more money than any of the 10 smallest EU members.

It seems obvious to me that, if such corporations are not to be dominating political decisions, as well as the technology, then a degree of cooperation between governments is needed, something possibly very like the EU, which has at least forced corporates like Google and Microsoft to sit up and take notice.

Another fascinating trend, that takes us perhaps in a slightly different direction, is the fact that so many of the world’s richest and most technologically advanced countries are in fact city states, or something very like it. According to the IMF, the top 10 countries with the highest per capita GDP, included six oil producers (no surprise there),  but also four that could be described as “city states” or something like it, namely Luxembourg, Singapore, San Marino and Hong Kong  – taken separately from the rest of China.

Now of course very small states have the option to attract business through tax incentives that are widely seen as underhand, in a way that simply is not feasible for larger countries. But what is also interesting is that both Singapore and Luxembourg have been to the fore in global smart city developments. There are clearly advantages where a government can focus on the needs of a city and its immediate surroundings and needs. Even in larger countries, cities and their regions are being accorded more power, or are demanding this.

And of course this is not a new trend. You can travel northern Europe, from Flanders to the Baltic States, and admire handsome cities that grew rich as part of the Hanseatic League, essentially a league of cities that dominated much of northern Europe’s trade for several centuries from the late middle ages onwards. Before that, the first major flowering of European civilisation, with huge leaps in philosophical and scientific understanding occurred in a scattering of Greek city states. And of course the discoveries, inventions and creativity of the Renaissance was cradled by Italian city states from Florence and Pisa to Venice and Mantua.

Linked to this, it perhaps tells us something that by and large, the UK’s biggest cities voted very differently in the EU referendum to the small towns and countryside, reflecting a different attitude. There’s a case for saying that Londoners, Parisians and Amsterdamers have more in common with each other in some ways than with their own hinterlands.

Could politics and technology therefore be moving us away from the old fashioned nation state, and perhaps away from massive continental alliances like the current incarnation of the EU, but towards alliances between small states and cities that have common interests and a common culture to protect?

One thing seems clear to me; if we want a future whether the major technology providers work for us, rather than one where we for them, then we need a major shake-up in the way the world is managed.

Smart Building Conference – The Human Factor

This blog was written by BSRIA's Henry Lawson

This blog was written by BSRIA’s Henry Lawson

On 7th October I attended the SmartBuilding Conference in central London, in the course of which we were treated to the views of a range of industry-experts including BSRIA’s own Jeremy Towler.  Like all worthwhile conferences, it presented a mixture of familiar messages being elaborated and reinforced – such as the all too frequent gap between the vision and the delivery of smart buildings, and the vital role of retrofit in a world where 80% of the buildings we will be using in 2050 have already been built, and some less familiar insights. These are some of the main points that I took away.

While we often talk, rather platitudinously about, buildings, or businesses being “all about people”, we spend less time thinking about what this really means in practice.  An often overlooked fact is that people’s statements of what they want is often a poor guide to how they will actually take to new technology. This is not just because we often lack the understanding and vision of what is possible (as in the famous Henry Ford quote that “What people ‘really wanted’ was not cars, but faster horses.”), but also because (as every psychologist knows) we are much less rational and consistent in our judgements than we like to think we are. This places a premium on observing how people actually use buildings and adapting them and, even more so, future buildings.

Effectively observing and responding to the way people use buildings has wider implications.  One speaker suggested that the general move from a product-based to a serviced-based approach (as exemplified by cloud based solutions and the increasing tendency to lease equipment and facilities) is likely to penetrate from the “easy hits” to the more general areas of building services and smart technology, even potentially to the concept of a “building as a service”, where those who design and construct and configure the building are also those responsible for running it, helping to combat a problem where a building is designed supposedly to be smart, by people who then walk away having handed it to a completely different group, resulting in a loss of understanding, continuity and accountability.

Having buildings that genuinely learn and evolve in response to users’ changing needs over time calls for flexible and adaptable approach to design and construction so that they can cope better with changing needs. One way of achieving this is by using more modular construction techniques, which can at the same time reduce construction costs. Project Frog which has been responsible for a number of modular buildings in the USA was cited as an example of this.

Where an end-to-end approach is lacking, smart technology is too often a late add-on which means that it is not fundamentally designed into the building, and that those implementing it lack a connection with the original concept.

With IT increasingly at the heart of buildings, IT departments need to be involved from the early stages, and if engaged correctly they can help identify and address problems, including some of the most potentially serious challenges such as building cyber security.  Too many organisations still see IT and Facilities Management as separate disciplines to be kept siloed.  This can lead to failures of communication, and worst case, to actual conflicts.
There was also a lot of discussion of the role of more specific types of technology. For example, wireless technology is recognised as a useful backup, and for fixes to problems where the building can’t easily be rewired (historic buildings come to mind here) or where a ‘cheap and cheerful’ solution is sought, but is unlikely to become reliable enough for critical services, owing to fundamental problems of potential interference and obstructions which can arise unpredictably. This reminds us that “You cannae change the laws of physics” is a maxim that extends well beyond grainy back-editions of Star Trek.

There was much discussion of the way in which companies that have not traditionally been thought of as buildings- related, even in the most technological way. BSRIA research has already identified how IT companies like IBM and Microsoft are starting to make an impact in the world of smart buildings, now joined by Google and Apple, especially at the residential end of the market. This raises intriguing questions. On the one hand these companies bring not only deep knowledge of key areas of IT, especially in processing ‘big data’, on the other they  also have massive financial resources and proven commercial acumen, which could help to spearhead and open up  new markets.

However there are also fears that the delivery model typically deployed by companies like Google and Apple may not lend themselves to the more complex demands of building management. Simply buying a “smart home kit” from an Apple or DIY store is unlikely in itself to give you the hoped-for results in terms of improved energy efficiency, comfort and security. This could even lead to a consumer backlash that sets back the technology. There was a consensus that consumers will need experts who can provide advice and also ensure that systems are properly implemented. This in turn requires a range of skills broader than the “traditional” electrician, plumber, heating engineer or security engineer.

We were reminded that major disruptive technologies are normally led by new entrants into the field, posing a challenge to the major established players. Indeed it seems quite likely to me that the companies that are leading the field in 20 years’ time could well be ones that most of us haven’t heard of, or which don’t yet exist.

I left the conference slightly haunted by one further thought: We heard a lot about how buildings must learn and adapt to their users’ actual needs and behaviour. This led me to wonder how far this change, if it emerges and it surely will, will in turn change actual human behaviour.

Since our ancestors emerged from the forests and savannah thousands of years ago, humans have gradually been losing the need to be acutely aware of the physical world around them. First there was the loss of contact with the wilderness, and nature “red in tooth and claw”. Then the industrial revolution alienated us increasingly from the basic processes of producing food and the physical manipulation of nature.

Smart conferenceThe electronic revolutions mean that we need to understand less and less about the way that for example, our cars or heating systems or computers operate and indeed we meddle with them at our peril.

If even buildings and cities come to observe, know and “understand” us and anticipate our actions, will humans then become, physically at least, almost wholly reliant on outside intelligence, and end up, in effect almost leading an artificially controlled ‘virtual’ existence, and what role will human intelligence then play as opposed to artificial intelligence?

This might seem far-fetched, but big changes often tend to occur much faster than anticipated, and often, far from being incremental, can depend on sudden tipping points. There are also of course  formidable barriers, not least the public reaction to the prodigious level of data sharing that would be needed to make all of this even remotely possible.

Nonetheless, I for one find it intriguing that the development of the smart building could just be part of the gradual emergence of a new “breed” of human, in terms of what they think and more importantly how they interact with the world.  Could we be seeing the emergence of a kind of “virtual man” where the boundaries between the human and the buildings, vehicles and cities we use and inhabit are hopelessly blurred?

Building services now look more exciting today and indeed  look closer to science fiction than could have been imagined when BSRIA started out 59 years ago.

Who Will Rule the Smart New World?

While Analysts’ predictions of the next big developments in Technology have become as much a January tradition as are hangovers and the task of hoovering pine needles from the carpet, it is often even more illuminating to look at what is actually happening, but which may be “hidden in plain view”.

Henry latest

While BSRIA has been reporting on and working with developments in building technology for decades, two recent trends have become clear:

  • The pace of development is accelerating, as buildings move increasingly into the IT mainstream, with elements such as software becoming as important as the more ‘traditional’ electronic and mechanical aspects.
  • Other areas of smart technology are not only developing apace, but are converging, in ways that are both predictable and perhaps more surprising.

Already smart technology is ubiquitous and affordable enough to influence every area of life from home and leisure to commercial premises to infrastructure and the most basic processes used to run cities and the governments of whole countries.

Whether it is using a smart phone to adjust your home heating or to pay your local taxes, or a smart meter to indicate the cheapest time to run a load through a smart washing machine, or smart glass that lightens or darkens in response to ‘instructions’ from a building, or smart cars communicating with traffic signals, we are seeing technologies that we have always thought of as independent interact, as the Internet of Things steadily expands to becomes the Internet of Everything.

This interaction is not only convenient; it also means that the same goals can be pursued simultaneously using different smart systems. To take one example, if we want to reduce greenhouse gases, we can use smarter and more energy efficient devices and appliances, we can manage the energy consumption of our home or office through building controls (or even by using smarter building materials), or wider society can invest in smarter grids and smarter sources of energy production. The balance of the mix that brings the best result can change depending on the situation, so they need to be interconnected.

All of this opens up huge potential opportunities for companies to emerge as leaders in the smart new world. Some of the leading automation companies are already well established here. But other sometimes surprising challengers are emerging. As information and analysis becomes more central to the smart world, including the smart built world, so software and IT services companies are seeing and seizing opportunities, and other companies are also branching out.

While the “smart homes” market may initially have been slower to take off than some expected, it is telling that Honda entered the market in 2013, and Google followed, with its acquisition of  Nest Laboratories in January 2014.

Of course growth by acquisition is not in itself enough. The much more challenging task is integrating diverse offerings into a single seamless and coordinated whole. Here the advantage will go to those companies who can develop solutions that naturally fit together, and who also understand how to develop and market them in a coordinated and holistic way.

Equally, the smart new world will rest not just on technological ingenuity and innovation. Equally important will be the understanding of the world of organisations – from private companies to governments, and on the behaviour of individuals. Each of these will interact and influence the other, often in unintended and unpredictable ways. The larger the scale of the system, the more complex and unpredictable it becomes. (It is telling that it is huge projects which interact both with governments and with a myriad of individuals that are especially liable to go wrong, as witness the debacle over the roll-out of the computerised elements of the new American Health Care system – ‘Obamacare’).

The companies that do best in this environment will need to offer the soft skills, including the social, the psychological and the political, in order to prevail.

BSRIA has just published a major new Market Study Smart Evolution 2014: Convergence of Smart Technologies: Towards The Internet of Everything which considers these questions and much more, and identifies the companies who are currently best placed, and those who are set to emerge as challengers.

This blog was written by BSRIA's Henry Lawson

This blog was written by BSRIA’s Henry Lawson

It is a new world that sometimes appears as through a looking glass. As Lewis Carroll didn’t quite write:

The time has come to talk about the Internet of Things

Of BEMS and BACS and web attacks

On automated Buildings

And power from bricks and glass that thinks

And should smart cars have wings?…

To find out more about the study  Smart Evolution 2014: Convergence of Smart Technologies: Towards The Internet of Everything   or to order it , please contact:
Steve Turner Steve.turner@bsria.co.uk
T +44 (0)1344 465610

The Smart Response to Managing Buildings’ Energy Problems

This blog was written by BSRIA's Henry Lawson

This blog was written by BSRIA’s Henry Lawson

Issues around energy continue to dominate many of the news headlines in the UK, and are seldom far from the forefront in other developed countries. While much of the focus has been on rising domestic energy price- tariffs, the way that buildings use, and all too often waste, energy remains a huge concern. This is hardly surprising given that in both Europe and North America, buildings account for a whopping 40% of all energy consumed.

One thorny problem is the high cost of improving building energy performance, especially in a country like the UK where the building stock, especially  the residential building stock, tends to date back to an era when the principles of energy conservation were much less well understood, let alone acted on, and where the cost of improvements and renovation can be high, and the ROI correspondingly long – a daunting prospect when governments, companies and consumers are all still hurting from the financial hangover following the worst recession in decades.

All of this means that institutions, companies and households need to look at smarter ways of coping with high-cost energy in buildings that are often not ‘designed’ to be energy- efficient.  Here at BSRIA we have just completed a regular update of our report into Building Energy Management in Europe and North America, which has given us the chance to review some of the key current developments. As part of this, we looked at 17 of the leading suppliers to this market.

One immediately striking conclusion is that all of the leaders incorporate a level of analytics, in some cases as part of a wider portfolio, in others as their central specialised offering.  In one sense this is not surprising. If you want to improve a building’s performance then you can either take a direct physical approach– for example more energy-efficient construction or insulation, or cheaper or more environmentally friendly energy sources – or you can take steps to change the way the building uses that energy, which means interacting with its occupants and their requirements in an intelligent way, which in turn requires that you have all relevant information to hand. We can expect these analytics to become increasingly sophisticated, with buildings “learning” based on usage and performance over time.

This also helps to explain another striking finding:  that most of the suppliers in this sector now offer some level of on-going commissioning. Improving building energy performance is a continuous undertaking – reflecting the fact that buildings’ usage patterns and the behaviour of their occupants will themselves change over time, as processes and equipment become more, or less, efficient. In providing or supporting an on-going service, companies become less like suppliers in the “traditional” sense, and more like partners, providing consultancy as well as software or hardware. In some cases the service supports the actual procurement of energy and management of energy suppliers.

Another capability which is fast becoming a “must have” is the ability to offer a Software as a Service (SaaS) model, with all of the advantages in terms of cost model, maintenance, accessibility and flexibility.

wmi-thermostatAs buildings become increasingly integrated into the wider “smart world”, Demand Response, already well-established in parts of the USA is being taken up more seriously in Europe as well, with an increasing number of BEMS suppliers supporting  the move to automated demand response.

While the problems faced by large commercial buildings clearly differ in important ways from the light commercial sector and from residential buildings, there are likely here as elsewhere, to be important elements of crossover. Some suppliers are also providing differently scaled BEMS solutions and energy management is already one of the central elements of most “smart home” solutions.

Barring a sudden surge in cheap, readily available and environmentally friendly energy, which still sounds like a dream scenario, we can expect BEMS to continue its rapid advance in importance, increasingly integrated into related areas of Building Automation, and of Smart Grids.

To find out more about BSRIA’s updated study “BEMS Market 2013 Q4 : Developments in Europe and the USA”, please contact Steve Turner on +44 (0)1344 465610 (Steve.Turner@bsria.co.uk)

Smart metering makes BPE easy…or does it?

BSRIA's Alan Gilbert

Head of BSRIA Instrument Solutions Alan Gilbert

Building Performance Evaluation (BPE) is here to stay. With government driving towards 20% reduction in costs for its built estate and increasing unwillingness to accept design predictions as sufficient to prove outcomes, objective measurement will be key. Government Soft Landings (GSL) and the implied BPE activities attest to this. In the housing sector regulation is increasingly looking to proof of performance (airtightness for example) with a growing European focus on providing owners with objective labeling of homes. The recent announcements of the 2013 revisions of Part L have largely focused on fabric issues but it seems likely that attention will now turn to the performance of installed HVAC plant and associated controls which themselves will present a challenge in proving that combinations of low carbon technologies are indeed working properly.

All this is happening at the same time as measures to introduce smart metering are coming on-stream. With a commitment to have full implementation by 2020, smart meters should provide a powerful means to assist with BPE of both commercial and non-commercial buildings but will they really realise this objective?

Just how “smart” is smart in the context of metering? At its lowest level the smart meter simply offers a remote display of energy use (often expressed in £) so that users are sensitised to consumption. Rarely are both gas and electricity monitored and I know of no instance where water is included as well. This is a shame: water (especially hot water) is an increasing proportion of dwelling energy use and is largely ignored by householders. There is increasing evidence that this kind of visible display can have good initial impact but that users rapidly de-sensitise. Really, these meters are not smart but simply remote display devices.

More commonly “smart” means that meter readings can be transmitted to the supply company on a scheduled basis. This is the type currently planned to be used in the present roll-out. Again it is unlikely that all three services are monitored and the data is often collected at no more than half hour intervals. As an alternative to self-read or estimated billing they are undoubtedly an improvement and will help electricity companies come to terms with balancing home generation and network loading but the thorny problem of access to data remains to be overcome.

Finally there is the possibility of the “really smart” meter which will permit full two way communication between utility and user thus bringing into reality the possibility of sophisticated demand management options for the power companies. Potentially this could be a rich source of data for BPE but ownership of the protocols and access rights are likely to be a serious hurdle to potential third party users of this resource.

Even if full access to a multi-service, duplex remote metering scheme is possible it cannot provide the additional data that a proper BPE service demands. In order to interpret energy use data additional sensors are needed to enable forensic analysis. Internal temperatures, occupancy rates, casual gains from white goods and local weather, all are needed to understand and normalise energy use back to some design criteria. Even when all this is achieved there is often no substitute for “feet on the ground” to interview occupants or spot unusual behaviours.

Access to large volumes of user data is one key requirement to understanding just how the various interventions in existing dwellings or

British Gas Smart Meter

British Gas Smart Meter

the application of new regulations in the built environment sector are working. The Department of Energy & Climate Change (DECC) has developed a restricted access National Energy Efficiency Data-Framework (NEED) and this has proven invaluable in understanding the real impact of certain measures such as cavity fill retrofits. Unfortunately this kind of data is not readily available to the wider research community at present nor is it fed from real-time or near real-time sources. This makes it unsuitable for analysis of individual properties.

We want to really deliver truly low energy (an carbon) buildings that are also healthy, productive and comfortable to use but,until the tangle of issues associated with privacy and smart metering are resolved then there is little alternative or more of this kind of work that will not only resolve issues in individual dwellings but also create a new generation of people able to interpret complex building physics and behavioural data. Surely a good thing in itself. If however we really want to look at effects in the wider population of buildings then DECC should be encouraged to invest in NEED and roll it out to wider research community so that academics, business and industry can better identify opportunity for action in bringing UK nearer to its legal carbon commitments.

For more information about BSRIA’s involvement in BPE including a presentation defining BPE as well as information on how Soft Landings fits in click here.

If Buildings Could Talk to us…

It was really only a matter of time:

This blog was written by BSRIA's Henry Lawson

This blog was written by BSRIA’s Henry Lawson

Buildings are where we typically spend the greater part of our time, both at work, and often as not outside of it.  They already consume about 40% of the energy used in most advanced countries. They represent a huge proportion of our investment, both as individuals and as a society.  For centuries the technology of the day has been deployed to make them more efficient, comfortable and healthier for their occupants.

The surprise is surely that it has taken so long for information technology to really  move centre stage in our buildings. While smart homes remain, at least in most countries, a slightly geekish luxury item, many of us already spend our working day in environments managed by quite advanced  building automation systems, which aim to maintain a safe, secure and comfortable environment.

As building systems become more sophisticated, the more critical it becomes to be able to collect information about the state of the various components, and how they are interacting.  Accordingly, leading building automation and controls (BACS) suppliers, including Honeywell, Johnson Controls, Schneider Electric and Siemens have increasingly been making software available in order to process and make sense of this information.

In this they have been joined both by some of the big enterprise software players, but also by a host of  comparative newcomers. A key factor here is that the amount of data and the complexity involved can be quite large. It is easy to see that if you are in the position of managing a large portfolio of buildings, perhaps as a facilities management company, then if these buildings are automated then you may have to analyse a large volume of data to ensure that your estate is performing efficiently in terms of energy usage, costs, maintenance schedules, etc.

What is less obvious is that even for a comparatively modest sized building, the data can be potentially quite complex.  To get top performance from a building you need to look beyond the obvious. This means not just taking account of data from individual sensors or other information generators, but how these each  interact with one another. For example, one surprisingly common scenario is where the temperature in a given zone is fine, but only as the result of a heating system and a cooling system battling each other to standstill, wasting alarming amounts of energy – and money – in the process.

To identify these types of scenarios the system needs to be able to check very many different measurements against other ones and

The BACS Market

The BACS Market

identify relationships and correlations. And once the “normal” patterns and correlations have been identified it can then look for anomalies, which may be a warning sign that something has gone wrong, or at the very least that something abnormal has happened. Why for example, might a temperature be spiking in one part of a building at an unexpected time?

It is these kinds of challenges, as much as sheer volume that we are talking about when we refer to “big data”. Not only is this far beyond the capacity of the best human brain to process in any acceptable timeframe, it requires advanced analytical software to identify and prioritise the most important events, almost literally to “understand what your building is trying to say to you”.

A whole range of suppliers are now active in this space, and some of them at least are likely to have a huge impact on how building automation develops going forward.

Here at BSRIA, in the latest regular update to our Hot Topic study on Threats to BACS Hot Topic for October 2013,  we focus on this area, as well as taking a look at the implications of another, less fortunate, consequence of the growing importance of IT and software in the built environment: the spectre of cyber-attacks on buildings.

Smart Grid Impact on Intelligent Buildings

BSRIA WMI has just completed a major research study for the Continental Automated Buildings Association (CABA); an international industry association based in North America, dedicated to the advancement of intelligent homes and intelligent buildings technologies. The study was sponsored by 29 CABA member companies which included a broad mix of disciplines, from building management systems providers to electricity utilities.

What are Smart Grids?

The study, entitled “Smart Grid Impact on Intelligent Buildings” estimates that the North American smart grid non-residential marketplace was worth approximately $6.6 billion in 2011 and should reach $8 billion by 2013.

The smart grid will be an advanced power grid that adds and integrates many varieties of digital computing and communication technologies and services to the power-delivery infrastructure. It will allow bi-directional flows of energy, for example from renewable energy sources, and two-way communication and control capabilities.

The Smart Grid Framework

Benefits

The smart grid will benefit utilities in a multitude of ways, most importantly helping them to flatten the demand curve, which will result in increased grid stability and reliability, but also to help reduce the need for expensive standby generating capacity. At the same time, it will empower end-customers, allowing them to save on energy costs and buy at optimal times of the day when prices are lower.

The study found that the fastest growing components of the smart grid market are grid applications, followed by demand response and peak load management, building energy management systems, and smart meters. Whilst only a small proportion of building management systems are ready to be connected to the smart grid today, the study noted that smart grid development will become a major driver for the development and deployment of more intelligent building technologies.

The Future

The study emphasizes the need for innovative solutions to enhance the efficiency and effectiveness of power generation, transmission and consumption capacity. Intelligent buildings are prime examples of innovative technology that will aid in the deployment of new smart grid infrastructure.

More utilities are now modernizing their infrastructure to make their grids “smart” in order to improve the efficiency, reliability, economics and sustainability of the electricity services delivered to both residential and non-residential building owners. The research found that there is a direct correlation between having a smart grid and attracting more customers and that in time, it will be this that helps to enhance the overall attractiveness of an area for business.

The study is currently under embargo but will be available for purchase by any interested companies from June 2012.

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