The wellbeing and environmental effects of agile working

by David Bleicher, BSRIA Publications Manager

How many times in the last few months have you started a sentence with “When things get back to normal…”? For those of us whose work mostly involves tapping keys on a keyboard, “normal” implies commuting to an office building five days a week and staying there for eight or more hours a day.

When lockdown restrictions were imposed, things that were previously unthinkable, such as working from home every day, conducting all our meetings by video call, and not having easy access to a printer, became “the new normal”.

One thing the pandemic has taught us is that changes to our work habits are possible – we don’t have to do things the way we’ve always done them. Since lockdown, agile working has been high on companies’ agendas; but agile working has a broader scope than flexible working. It is defined as “bringing people, processes, connectivity and technology, time and place together to find the most appropriate and effective way of working to carry out a particular task.”

The triple bottom line

Agile working is indeed about much more than changing people’s working hours and locations. It’s about how people work – becoming focused on the outcome rather than the process. It’s about making the best use of technology to achieve those outcomes and it’s also about reconfiguring workplaces to better suit the new ways of working. But, when considering these outcomes, we should be looking further than the financial bottom line. The term triple bottom line is a framework that also brings social and environmental aspects into consideration.

How, when and where people work has a major impact on their wellbeing. The past few months have served as an unintentional experiment in the wellbeing effects of mass home working. Some people are less stressed and more productive working from home, providing they have regular contact with their colleagues. Other people – particularly those who don’t have a dedicated home working space – returned to their offices as soon as it was safe to do so. It depends on the individual’s preferences, personal circumstances and the nature of the work they do.

On the face of it, it would seem that increased working from home or from local coworking spaces would be a win-win for the environment. Less commuting means fewer CO₂ emissions and less urban air pollution. But a study by global consulting firm and BSRIA member, WSP, found that year-round home working could result in an overall increase in CO₂ emissions.

In short, it reduces office air conditioning energy use in the summer, but greatly increases home heating energy use in the winter – more than offsetting carbon savings from reduced commuting. Perhaps what this highlights most is just how inefficient the UK’s housing stock is. If we all lived in low energy homes with good level insulation and electric heat pumps, the equation would be very different. Perhaps a flexible solution allowing home working in summer and promoting office working in winter would be best from an environmental perspective.

A possible long-term effect of increased home working is that some people may move further away from their offices. For example, someone might choose to swap a five-days-a-week 20 km commute for a one-day-a-week 100 km commute. If that is also a move to a more suburban or rural location with more scattered development, less public transport and fewer amenities within walking distance, then (for that individual at least) there’ll be an increased carbon footprint. Not very agile.

Impact of technology

There’s another aspect that may not yet come high up in public awareness. Remote working is dependent on technology – in particular, the video calls that so many of us have become adept at over the past few months. All this processing burns up energy. The effect on home and office electricity bills may be negligible because the processing is done in the cloud. This isn’t some imaginary, nebulous place. The cloud is really a network of data centres around the world, churning data at lightning speed and, despite ongoing efforts, still generating a whole lot of CO₂ emissions in the process. Videoconferencing definitely makes sense from both an economic and environmental perspective when it reduces the need for business travel, but if those people would “normally” be working in the same building, isn’t it just adding to global CO₂ emissions?

We don’t yet know what “the new normal” is going to look like. Undoubtedly, we’re going to see more remote working, but responsible employers should weigh up the pros and cons economically, environmentally and socially. Terminating the lease on an office building may seem like a sensible cost saving, but can a workforce really be productive when they never meet face-to-face? Does an activity that seemingly reduces CO₂ emissions actually just increase emissions elsewhere? Any agile working solution must take all of these things into account, and not attempt a one-size-fits-all approach to productivity, environmental good practice and employee wellbeing.

For more information on how BSRIA can support your business with energy advice and related services, visit us here: BSRIA Energy Advice.