The Lyncinerator on… Bathroom taps

This blog was written by Lynne Ceeney, Technical Director at BSRIA

Don’t get me started.  We’ve all been here.  You’re out and about, maybe having a meal, going shopping or visiting offices, and you have to use an unfamiliar bathroom.   You approach the basin to undertake that most basic of human hygiene tasks, washing your hands.  And looking around, you realise you have absolutely no idea how to turn on the tap…  and in many cases, you have absolutely no idea where the tap is.  If you are lucky, there is an obvious spout from which the water should come out.  However in many cases, the detective work starts here – the spout might not actually be in a tap, it might be be under the shelf, or embedded in the granite.  Second detective task:  getting the water to flow.  Sometimes it is a button.  Sometimes a toggle. Sometimes something to turn.  Sometimes a sensor – which sometimes works.  Let’s assume you have managed to actually get some water to use, and you can start on your third detective task – getting the temperature you want.  Often helpful “danger” notices warn you that the hot water is hot (really Sherlock??  – well, I guess putting up a notice is easier than sorting out the supply issue). Clearly many, tap designers are a fan of puzzles, and assume you are too.  No clues to indicate how to adjust temperature, no blue or red symbol to help you out.  You have to eliminate the suspects until you find a way that works.  And after the application of a lot of thought and puzzling, hopefully you get to wash your hands.

Presumably someone thought these taps look great – but ‘clean lines’ are triumphing over clean hands. Whilst this functional obfuscation is frustrating for the average user, it is nigh on impossible for people with learning disabilities, confusion or dementia, something that we can expect to see more of in an aging population. It leads me to wonder what the tap designers and those who chose the bathroom fittings were thinking about.  Probably not the user.

Why should you have to solve a series of problems in order to undertake such a basic operation as washing your hands?

Surely the purpose of designing a functional object is to get it to work, and that requires a combination of form, technology and human behaviour.  The human / technology interface is a critical element of design.  It is irritation with taps that has prompted my thinking, but it led me to wider thinking about the design of buildings and their systems, and a series of questions which maybe we should use as a checklist.

Human error is cited as one of the problems leading to poor building performance, but isn’t it really about design error?  Are we more concerned with what it looks like rather than how it will work?  Are we introducing complexity because we can, rather than because we should?  Why don’t different systems work with each other? Are we thinking about the different potential users?  Do we understand the behaviour and expectations of the people who will use the building or are we expecting them to mould to the needs of the building? Is design that confuses sections of the population acceptable?   Are we seeking to enable intuitive use or are we setting brain teasers? Do we care enough?

We should wash our hands of poor design.  But once we have washed them we have to dry them.  And you should see this hand dryer.  Don’t get me started…

Lynne Ceeney will be contributing a bi-monthly blog on key themes BSRIA is involved in over the next year. If there’s something that ‘gets you started’ let us know and we may be able to draw focus to it in another blog. 

Infrared technology protecting against Ebola

This blog was written by Alan Gilbert, General Manager of BSRIA Instrument Solutions

This blog was written by Alan Gilbert, General Manager of BSRIA Instrument Solutions

As Heathrow and many other international airports start to employ screening procedures in the fight against the spread of Ebola, BSRIA Instrument Solutions General Manager Alan Gilbert discusses how the technology will be used.

Q. What technology will be used at Heathrow?

Heathrow will be using IR (Infrared) spot type thermometers to take skin temperature of people that have been identified as coming from areas affected by the current Ebola outbreak. These thermometers can detect skin temperature at a distance, which in this application means there is no direct contact between passengers being screened and the instrument being used.

Q. A number of international airports are starting to use thermal imaging camera to screen for the Ebola virus, why is that?

Although there is a low risk of catching Ebola by sharing a plane with an infected person Ebola is a particularly virulent virus and nations and airlines are acting responsibly by identifying any infected travellers prior to boarding the plane or entry into a country. The use of thermal imaging cameras is a cost effective unobtrusive means of detection to screening a large volume of travellers.

Q. Why use thermal imaging cameras?

Thermal Imaging cameras are used to identify and measure the amount of heat that any object produces and emits, this includes people. The thermal imaging equipment used is able to identify the temperature of a large number people simultaneously and with processing software they can identify quick any individuals with potentially a higher body temperature.

Q. What will the thermal image show?

It depends on the technology which is being, but in general terms the thermal image will show that an individual has a higher than normal body temperature and further testing and questioning is needed.

Q. Has thermal imaging been used before?

Yes, in the past when we had a SARS outbreak some high tech thermal imaging cameras were used to identify individuals with increased Thermal image crowdtemperature through an individual’s sinus tracts. Cameras were used around the world in this application as a tool to reduce the spread of the disease and to quick spot individuals who may be at risk from infection.

Q. Which technology is better for screening?

Both thermal imaging cameras and IR thermometers are equally appropriate for use in screening as both technologies will identify passengers who are emitting a higher temperature, this will then allow the authorities to identify passengers who need to undergo further medical examinations.

Q. What happens if somebody is stopped as a result of the screening?

There will be a medical team at the airport who will quarantine the individual and undertake a further medical examination, this will involve undertaking a blood test to allow a proper diagnosis to be made.

Q. If you get stopped as a result of the screening does it mean you are suffering from Ebola?

Not necessarily, you could have no more than a common cold or an upset stomach, conversely somebody with Ebola may be in the incubation period of the disease and as a result not show up as being infected as a result of the screening, due to the numbers of people travelling it would not be practicable to undertake full medical examinations on all travellers, so using thermal imaging cameras is considered to be the best method for undertaking mass screening on travellers.




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